Automating historically manual functions will increase the regional internet provider’s overall business efficiency and enable a continued focus on customer satisfaction.
BOSTON-Pliant, the company that lets you build sophisticated workflows to automate complex business and IT processes in minutes, not weeks, today announced that WhyFly, a regional Internet provider, has selected Pliant to provide automation for the onboarding of customers and configuration of their CPE devices.
“Pliant’s platform was specifically designed to apply RPA to orchestrate communication between virtually any type of application and IT stack. The founders are seasoned entrepreneurs with deep expertise in enterprise software, we are thrilled to be part of their new journey.”
“Pliant automation lets our representatives spend more time focused on obtaining and assisting customers rather than spending time on updating information in the multiple systems that are needed to run a business like WhyFly,” explained Nick Sabean, WhyFly’s CMO/CRO. “Customer focus has always been a differentiator for WhyFly and Pliant automation allows us to maintain that focus as we rapidly grow our customer base.”
“Pliant’s workflow and process automation brought about efficiency and effectiveness to ITOps management at WhyFly,” said Kelly Ronan, Chief Solutions Architect at Gulf Coast DevOps, which architected the solution. “By integrating Pliant with the GCDO best-in-class service methodology, WhyFly now has the ability to input an order and have the customer fully provisioned for billing and support systems and their hardware automatically set up in a matter of minutes. WhyFly was able to increase the number of customers they are on-boarding every day and drive additional revenue without increasing staff.
“This is truly an exciting time in the evolution of technology,” said Vess Bakalov, CEO of Pliant Automation. “Pliant’s low-code solution drives businesses like WhyFly to grow rapidly, achieving their business goals with an energized team of representatives that are not tied to technology but out there helping customers.
Pliant’s drag-and-drop UI allowed WhyFly to achieve their automation goals in a very short period of time, creating productive workflow automation in days, not weeks or months.”
WhyFly is committed to making awesome Internet simple, affordable and accessible, for everyone to connect across both our own network and the city-wide network. WhyFly’s vision is to lead the market with services that harness the Awesomeness of the Internet and then differentiate WhyFly with Local Human Customer Service.
Pliant believes moving at the speed of digital business requires a fundamental change in the way corporations must deploy and manage technology. Speed and complexity of operations demand a solution that not only provides initial automation of provisioning and reduction of human error, but it must also ensure compliance, and in some cases provide automated real-time mitigation. Pliant’s workflow automation has the power to provide these capabilities in a platform that visually abstracts code from the process allowing users to quickly create very complex workflows across multiple domains or silos within the business. Pliant’s automation capabilities allow businesses to better utilize their human assets while ensuring resilient and compliant environments that move with the speed of their digital business.