Solutions Engineer

Remote
Posted 4 weeks ago

Job Description:

The Pliant Systems Engineer is a seasoned professional who has extensive technical experience supporting sales efforts for high-value, infrastructure automation solutions at multiple levels within various telecommunications service providers and large enterprise customers.  Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships with large, high profile accounts. This position requires a person who can display strong knowledge in a number of technologies, can operate under minimal supervision, is a self-motivated, fast learner, and is highly competent in communicating technology automation concepts with customers, partners, sales, and fellow employees.

Responsibilities:

  • Deliver product, services and consultative support to prospective and existing Pliant clients
  • Own the entire pre-sales technical cycle, including assisting sales in closing the sale.
  • Help drive, sales, and business development objectives in collaboration with the sales team.
  • Use technical and business writing skills used to respond to technical portions of new business proposals, e.g. RFP/RFI. 
  • Provide Pre-Sales product Proof of Concept (POC) oversight to ensure the client is successful with products and understands product capabilities. This includes planning, staging, installing, and managing the POC process.
  • Develop and deliver product presentations at customers, conferences and other venues as required.
  • Provide relevant customer feedback to corporate: features, futures, issues, success stories, and competitive field intelligence. 
  • Provide infrastructure automation analysis and design at all levels.
  • Manage customer sign-off of trials, installations, and professional services to ensure related revenues can be invoiced.
  • Post sales installation, implementation, documentation, integration, and troubleshooting of the Pliant platform.
  • Own assigned accounts from an overall customer satisfaction perspective

Requirements:

  • Strong Pre-Sales Engineering experience (7+ years)
    • Telecom carrier or large enterprise customers
    • Worked in network or operations engineering / architecture or security operations
    • Has worked for a small company in a remote/work at home office (a plus)
  • Technically competent & hands on in the following areas:
    • Scripting for operating systems – Linux and Windows (bash and powershell scripting)
    • Databases, firewalls, network routing and switching, logging solutions such as Splunk
    • Programming experience with REST or SOAP APIs, and languages such as NodeJS or Python
    • Knowledge of mobile wireless network design and service delivery
  • General Aptitudes
    • Self motivated with strong team attitude
    • Strong planning, organizational, and prioritization skills
    • Process oriented
    • Strong work ethic and integrity
    • Operates with a high degree of professionalism
    • Effective written and verbal communicator
    • Demonstrates strong judgment and analytical skill
    • Initiative and accountability
    • Adaptable to change/flexible
    • Innovative business and technical problem solver

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