When access points in the infrastructure become unavailable, Pliant deduplicating of alerts into a single, important alert.
Pliant will create, fill, and submit a ticket in ServiceNow with all relevant data.
Pliant then responds and attempts to solve the issue. Many access point issue can be fixed by a simple reboot, and Pliant will do this automatically via the Cisco Meraki controller.
Review and closing of ticket
Pliant verifies the access point is back online, and then closes the ticket in ServiceNow.
If Pliant is unable to solve the issue without human intervention, the ticket in ServiceNow is escalated to a queue for human intervention. Pliant can also reach out to IT via slack to provide notification of the issue as well as relevant diagnostics.