Business relies on IT infrastructure running smoothly. Pliant provides a robust, automated solution to validate, diagnose, and quickly resolve incidents via ServiceNow tickets. Pliant reads and updates ticket data from ServiceNow in real time to enable automated incident resolution: before it costs the organization time and money.
Only when tickets require human attention will Pliant escalate them for human review, in which case robust automation can be implemented to handle and mitigate any incidents of similar cause in the future, as Pliant gives all of your API-enabled infrastructure a single pane of glass to call home. In doing so, organizations rapidly increase the resilience of their IT infrastructure.
In this example, we see Pliant saving the equivalent of two full-time employees by enabling disparate services to act intelligently by orchestrating a response to a well-known issue–access point failure.
If Pliant is unable to solve the issue without human intervention, the ticket in ServiceNow is escalated to a queue for human intervention. Pliant can also reach out to IT via slack to provide notification of the issue as well as relevant diagnostics.