How Enterprises Can Employ IT Automation to Improve Customer Satisfaction and Enhance Business Growth

By Nichaela Williams

Increasing Customer Satisfaction in Global Enterprises

IT Automation services have their perks. They allow you to perform tasks more efficiently, reduce human error, and save time and money in many different ways. However, there is a catch: about 40% of IT professionals across silos report that writing the code to automate at the API-level is their biggest challenge. Innovative platforms such as Pliant allow automation to keep its appeal, making it easier to create workflows that will save a lot of time and effort down the road.

Let’s start with the problem that manual tasks cause. Manually completing repetitive tasks is time-consuming and is prone to inevitable human error. Automating repetitive tasks eliminates the possibility of a mistake halting business operations company-wide. While leaving the computer to perform repetitive administrative tasks, such as managing API integrations and efficiently sharing data between systems, your IT team can save full-time equivalent hours each day.

High-value tasks introduce another way that automation can help. While development teams are figuring out what to do with all the new time on their hands, they can be putting automation to use on more value-add projects that they have yet to get around to. Pliant’s platform, in particular, utilizes a low-code/no-code interface. Through this, IT teams can utilize thousands of abstracted API calls in the form of drag-and-drop action blocks. No longer do developers have to write lines and lines of code to get a project or an automation workflow completed. By reducing the learning curve and also decreasing time-to-market for all the new projects, such an innovative automation platform eliminates the initially presented issue of needing to onboard higher level IT members, saving enterprises more money and making automation even more worthwhile.

It is undeniable that customers are more pleased with enterprises that can exceed their expectations with new services and excellent customer experiences. Automation makes managing the internal processes of your business a more intuitive and less error-prone process, leaving your customers at ease. With repetitive tasks out of the way, IT departments can focus on resolving issues that customers have and surpassing all expectations by launching new services faster than ever before.

We’ve reviewed how automation can help all enterprises with streamlining repetitive processes and making high-value projects easier to complete quickly and efficiently. However, every business is different. Because of this, it is important to evaluate the ways in which automation would best serve the areas of your company. For help with this, see our readiness checklist to better assess your enterprise’s specific automation needs.

There is a growing urgency for global enterprises to implement IT automation to elevate their infrastructures and keep up with the rapidly evolving customer demands. Pliant’s platform for IT Process Automation simplifies and accelerates how global enterprises empower their ITOps teams to develop and deploy workflow automation in response to business-growth endeavors. By using a low-code platform to integrate mission-critical platforms, services, and applications at the API-level, IT automation enables teams to collaborate efficiently and ensure reliable service delivery. Automation effectively drives business initiatives forward while saving enterprises time and money as well as reducing human error.

The complexity of today’s infrastructure requires solutions that are easy to use, reduce human error, and ensure compliance. Pliant simplifies, streamlines, and secures the communication between platforms, services, and applications — enabling your IT teams to spend more time engaged with value-add activities that increase their productivity and customer satisfaction.

For more information on this, see our page on enterprises and IT automation.