Boston, MA, Remote
Posted 1 year ago

Reporting Structure:

Director of Customer Success


Pliant customer success exists to empower our users to demonstrate value to their organization through the best use of Pliant automation. This role serves as a technological Swiss Army Knife: supporting, designing, building, documenting, and troubleshooting a vast assortment of different systems, finding ways to automate technologies that would not normally inter-operate.  Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships with large, high profile accounts. This position requires a person who can display strong knowledge in a number of technologies, can operate under minimal supervision, is a self-motivated, fast learner, and is highly competent in communicating technology automation concepts with customers, partners, sales, and fellow employees.


  • Deliver product, services and consultative support to existing Pliant clients
  • Provide infrastructure automation analysis and design at all levels.
  • Post sales installation, implementation, documentation, integration, and troubleshooting of the Pliant platform.
  • Own overall customer satisfaction from a technical / product perspective
  • Building automation workflows for customer use and demonstration purposes
  • Build and maintain internal lab platforms for development and testing
  • Create knowledge base articles, including task oriented instructions, training guides, and troubleshooting instructions
  • Work with development to add relevant features and remove software defects


  • Scripting for operating systems – Linux and Windows (bash and powershell scripting)
  • Programming experience with REST or SOAP APIs, and languages such as NodeJS or Python
  • Experience building integrations with multiple APIs 
  • Understanding of programming/procedural logic
  • Familiar with Linux system administration
  • Familiarity with Kubernetes
  • Able to write clear and concise technical documentation
  • Capable of analyzing a system to determine the process at work and logically determine where it breaks down
  • Able to become familiar with new environments quickly
  • Understanding of JSON data structures
  • Demonstrate and understanding of infrastructure technologies such as databases, firewalls, network routing and switching, logging solutions etc.

General Aptitudes

  • Self motivated with strong team attitude
  • Strong planning, organizational, and prioritization skills
  • Process oriented
  • Strong work ethic and integrity
  • Operates with a high degree of professionalism
  • Effective written and verbal communicator
  • Demonstrates strong judgment and analytical skill
  • Initiative and accountability
  • Adaptable to change/flexible
  • Innovative business and technical problem solver
  •  Strong presenter and communicator
  • Savvy project manager
  • Capable of cross-selling products and services
  • Customer advocate
  •  Understands and is sensitive to customer business requirements

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